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Eighty-one percent of Omnitrans’ regular passengers say they’re satisfied with the transit agency’s performance.
The agency, San Bernardino County’s largest public transportation service, also ranked high for safety and security, bus availability, the professionalism of its drivers, ease of use, and its response to customer issues, according to an online survey conducted last spring.
The survey was conducted by the American Bus Benchmarking Group, a consortium of 23 mid-sized transit agencies throughout the United States that share data and compare performance with each other.
Results were posted recently on Omnitrans’ website.
Of the 9,000 responses to that survey, about 500 were from Omnitrans passengers, said Nicole Ramos, the agency’s marketing director.
“It was a good survey for us,” Ramos said. “We did get the usual comments about not enough service – someone wants a bus that stops running at 10 p.m. to go for another hour – but we’re always going to have those issues because we aren’t a 24-7 operation.”
“On the overall it was very positive.”
Omnitrans has earned an 80-percent customer service rating for eight consecutive years, the only member of American Bus Benchmarking to do so, according to the statement.
