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Riverside residents and business owners are now able to register in real time their satisfaction, or lack of, with the quality of service they receive from city departments.
The service, which began Wednesday, is available in City Hall offices and on some city websites, according to a statement.
Anyone who wishes to participate may visit one of a series of kiosks, known as Smiley Terminals, around city hall, or Web Smileys, which are online.
Participants select one of four buttons, ranging from bright green – very happy – to bright red – very unhappy. Data is forwarded to a web-based collection system that tracks how well Riverside employees are serving the public.
The data is then used to determine how Riverside can improve its customer service.
“Riverside takes customer service very seriously, and ‘Happy or Not’ is a great tool to document the satisfaction level of the public,” Mayor Rusty Bailey said in the statement. “I look forward to seeing the data in terms of how well we are doing and where we can improve.”
“Happy or Not” is being used by 3,000-plus organizations in more than 100 countries, according to the statement.
