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ONT recognized for customer service

Ontario International Airport has been recognized for its customer service by an aviation trade organization.

The Customer Service Experience Accreditation which is given out by the Airports Council International in Montreal recently honored Ontario International “for its ability to identify and understand the needs and expectations of airline passengers and airport visitors, all the while enhancing the customer service experience,” according to a statement on the airport’s website.

Ontario International was one of only nine North American airports to receive the accreditation.

Since the ownership of the airport was transferred from Los Angeles in 2016, Ontario International has made major upgrades to its food beverage, and retail concessions. The airport also provides curbside service for arriving and departing passengers, and it has parking close to passenger terminals and ride service provided by Lyft.

“The ACI honor validates what we have been striving for since Ontario and San Bernardino County took control of the airport,” said Atif Elkadi, Ontario International’s deputy chief executive officer, in the statement. “We knew Ontario could be an attractive low-cost airport for our airline partners, but we also knew that as an airport for the region we would have to provide a high-quality customer experience each and every day.

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