By Tim Kolacz
By now, most of you have heard about ChatGPT and how the AI will ruin the world. So what is ChatGPT and is it good for business?
Firstly, ChatGPT can provide customer support and assistance around the clock, even outside of normal business hours. This can improve customer satisfaction and loyalty, as customers are able to get their questions answered and issues resolved quickly and efficiently.
Secondly, ChatGPT can be used to gather customer feedback and data. By analyzing the questions and comments that customers make to ChatGPT, businesses can gain insights into customer preferences and behavior, which can be used to improve products and services.
Thirdly, ChatGPT can be used to automate repetitive tasks and processes, such as scheduling appointments, processing orders, or answering frequently asked questions. This can save time and resources for businesses, allowing them to focus on other aspects of their operations.
Overall, ChatGPT can be a valuable tool for businesses looking to improve customer experience, gather data, and automate tasks.
Think of ChatGPT as Autocorrect on steroids. We all use autocorrect; we all hate it now and then when it turns words like FootLocker into BootLicker. (I kind of like that one actually) But how many people actually turn it off? None of us? One of us? I know I don’t. In fact, the items above specific to ChatGPT was written by ChatGPT. Not because I’m lazy, but I wanted to see what it would say. In doing my research, the above items all seem reasonable and are potentially good for the business owner and also the consumer. The owner needs not to be involved 24 hours a day and the consumer can get access to answers on their time frame, not the businesses.
The biggest thing about ChatGPT and most AI at this point is that they only “know” and do not necessarily “learn”. By this I mean that the AI scans the Interwebs, reads a ton of data about the subject, and then distills it down to byte sized pieces. It knows that 2×2 is 4 but does not yet understand why. But by being able to automate some of these mundane tasks, will allow for more free time for other things.
Automating tasks is going to be the biggest change maker over the next 10 years. Automating repetitive tasks will allow the company, the worker to then postulate about how to have to company run more efficiently, or to theorize about what other products or services the consumer will need. Imagine being about to fully build a car with the human interaction; then imagine what kind of vehicles could be created if those human just thought about cool stuff that the vehicle could do or have in it to make the journey better.
Just imagine what you could do with a few extra hours a day just to think.
Tim Kolacz is a Risk Management Consultant with an Insurance backdrop. He can be reached at [email protected]