IE Business Daily Business news for the Inland Empire.
Ontario International Airport has been recognized for its customer service.
The airport has received the 2025 Airport Service Quality Customer Experience Award for Best Airport at Departures in North America, according to a statement on the airport’s website.
That award, from Airports Council International World, is for airports that serve five to 15 million passengers a year.
The award will be presented in September at the ACI Airport Experience Summit in Istanbul.
Based on customer surveys, The Air Service Quality program is an indicator of airport customer service worldwide. It measures ease of travel, courtesy of staff, cleanliness, comfort and overall efficiency, among other customer service categories.
Ontario International is the second most popular mid-sized airport in the United States, according to J.D. Power’s most recent study of North American airports, according to the statement.
